Customer Service

At Xinanduo, we are committed to providing exceptional customer service to ensure a seamless shopping experience. Whether you have questions about our products, need help with an order, or want to provide feedback, our friendly and knowledgeable team is here to assist you.

1. How to Contact Us
You can reach our customer service team through the following channels:

- Email: support@xinanduo.com  
  (We aim to respond within 24 hours.)

- Live Chat:  
  Visit our website and click the "Chat Now" button to connect with a representative in real-time.  
  (Available during business hours.)

- Contact Form:  
  Fill out the form on our [Contact Us] page, and we’ll get back to you as soon as possible.

2. What We Can Help With
Our customer service team is here to assist you with:
- Product inquiries (sizing, materials, care instructions, etc.)
- Order tracking and status updates
- Returns, exchanges, and refunds
- Payment issues
- Shipping and delivery questions
- Technical issues with the website
- Feedback and suggestions

3. Our Commitment to You
- Fast Response Times: We strive to respond to all inquiries within 24 hours.
- Friendly Support: Our team is trained to provide polite, professional, and helpful assistance.
- Problem Resolution: We aim to resolve any issues quickly and to your satisfaction.

4. Self-Service Options
For your convenience, we offer the following self-service options:
- Order Tracking: Track your order using the tracking number provided in your confirmation email.
- FAQs: Visit our [FAQ page] for answers to common questions.
- Size Guides: Check our detailed size charts on each product page to find the perfect fit.

5. Feedback and Suggestions
We value your feedback! If you have any suggestions on how we can improve our products or services, please let us know. Your input helps us grow and serve you better.

6. Business Hours
Our customer service team is available:
- Monday to Friday: 9 AM to 5 PM (GMT+8)  
- Weekends and Holidays: Closed (emails will be responded to on the next business day).

7. Follow Us for Updates
Stay connected with us for the latest news, promotions, and updates:
- **Instagram: [@Xinanduo]
- **Facebook: [Xinanduo Official]
- **Twitter: [@Xinanduo]

We’re here to make your Xinanduo experience as smooth and enjoyable as possible. Don’t hesitate to reach out—we’re always happy to help! 😊